Postmates Unveils Measures For Couriers And Merchants In Response To COVID-19

March 10, 2020

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Postmates Unveils Measures For Couriers And Merchants In Response To COVID-19

As the novel coronavirus (COVID-19) continues to be a serious public health challenge affecting communities across the United States, Postmates announced today its industry-leading plan for providing couriers and merchants with additional resources for managing the potential consequences of the outbreak.

For its fleet of flexible workers and couriers, Postmates has created an emergency fleet relief fund from which it will cover the costs of workers’ doctors appointments and medical expenses. This fund will allow couriers in impacted states to take proactive and preventative steps, and will cover medical check-ups regardless of whether the courier has been quarantined or diagnosed with COVID-19. In addition, Postmates has also unveiled a pilot program for small businesses to more easily use our platform at a time when brick-and-mortar business owners are seeing a decline in sales and customer foot traffic. The program will temporarily waive commission fees for businesses operating in San Francisco so they can join the platform free of charge and support the increasing demand for deliveries. As we monitor the efficacy of these pilots we will evolve their scope & geographic applicability.

Both of these initiatives are part of our ongoing efforts to provide meaningful support for the people who power our platform, businesses that rely on them, and customers who enjoy using Postmates every day. For example, we recently announced the creation of a new in-app feature on Postmates that enables non-contact dropoff, so customers can opt to avoid any direct interactions for health or other reasons. We also continue to share CDC guidance and best practices throughout the communities in which Postmates operates, closely monitoring the evolving situation so we can adequately inform and meet the needs of those who use our service.

We are proud that Postmates has become an integral part of the communities we serve. It is our responsibility to take care of our people, and leverage the reach of our platform to provide a thoughtful and thorough response to this ongoing public health crisis. Nationally, one in four private sector employees lack access to paid sick leave at all. And despite our continued calls to modernize a safety net for independent workers, now is the time to put aside the politics of the gig economy, and develop creative and durable emergency support for frontline workers.

At this time of heightened uncertainty, we will keep looking for ways to provide stability for the communities we know and love, and we look forward to working alongside government officials, workers, and our industry peers in deploying inventive products & solutions.

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