Help & Support
Need help? We've got the answers...
How do I use Postmates?
Postmates is a beautiful app that is extremely simple to use, available on iOS and Android and Web. To order online, visit postmates.com and enter your delivery address, then browse featured merchants or search for a specific place. Via mobile, you can order items for delivery in 1 of 2 ways:
- Select a place from the Featured Stores list on the home screen.
- Search for a specific restaurant, store or cuisine by tapping on the search icon at the top of the screen and entering your query.
Once you've chosen a store, select the items you'd like to have delivered. If there is a menu, you can simply check off the items you want. And if there's no menu, you can write a shopping list in the "Add a custom order" field.
When can I use Postmates?
Postmates is available 24 hours a day, 7 days a week, 365 days a year.
What cities is Postmates available in?
Postmates is currently available in the San Francisco Bay Area (San Francisco, East Bay, South Bay), New York City, Los Angeles, Sacramento, Chicago, Washington DC, Seattle, Boston, Philadelphia, Miami, Atlanta, Denver, Las Vegas, San Diego, Orange County, Long Beach, Portland, Phoenix, Austin, Houston, Dallas, San Antonio, Minneapolis, Charlotte, Nashville and Virginia Beach. We will be expanding to more cities very soon, but you can always view the complete list of markets on our homepage.
What can I have delivered with Postmates?
If it's an item in a store or restaurant in your city, we can deliver it. Get pizza from your favorite neighborhood joint, donuts from across town, new sneakers from Nike, an iphone charger from the Apple Store, prescriptions from the pharmacy, you name it.
Who makes the deliveries?
We call our couriers Postmates. Postmates are personally onboarded by our Operations team to complete deliveries in your city. When your delivery is accepted, you are immediately introduced to your Postmate with a photo, details on how many deliveries they have made and their current rating.
Is everyone on a bike?
Postmates are actually on bikes, in cars, on scooters, and in trucks.
How much does it cost?
Delivery fees start at $5 and are determined by the distance from pick-up to drop-off, and the capacity of the platform. Additionally, a 9% service fee is applied to the purchase price of your items.
Why do I see an authorization charge on my credit card?
When you request a delivery, we may temporarily authorize your credit card for an estimated order total. Once your delivery is complete, we replace the authorization with the final charge from the merchant. This change is typically reflected within 24 to 48 hours of the delivery, though some cards take 3-7 business days to process the change.
What is Blitz Pricing?
Blitz Pricing indicates demand is higher than normal, and deliveries will cost a little more during these peak times. This increased pricing creates a strong financial incentive for Postmates to make themselves available when you need them the most. We will always be transparent when blitz pricing is active. You'll have to click through and accept the higher delivery price to place an order.
How do you decide who accepts my delivery?
Deliveries are immediately assigned to the best possible Postmate. There is no "waiting" or "bidding" process. Our dispatch algorithm accounts for several different factors such as vehicle type, rating and more, to determine which Postmate is best suited for your job.
Can I request a specific Postmate?
You cannot request a specific Postmate at this time. We will always dispatch to the best Postmate for the job, ensuring your delivery arrives as quickly as possible.
What if I need to contact my Postmate?
You can call your Postmate at any point during your delivery, directly from the app.
Does Postmates deliver to commercial addresses?
Absolutely. We will deliver to your home, office, the middle of the park or even the hospital delivery room. Just be sure to enter a detailed description of the drop off location and our Postmates will find you.
What should I do if I need to edit my pick-up or drop-off address?
If you have not placed your order yet, you can edit the drop-off directly from the check-out page. Click the “deliver to” box and you'll be prompted to enter a new drop-off address.
If you've already placed your order and need to change the pick-up and/or drop-off, you can call your Postmate directly from the app. He/she will notify HQ so that we can adjust the delivery price if necessary.
What if I need to change my order, or add an item?
Call your Postmate as soon as you realize you need to change the order. Depending on when the changes are requested, your delivery may take longer than the allotted 1 hour.
Is tip required? Where does that money go?
Tip is not required. 100% goes to your Postmate for their effort on the delivery. If you would like to leave a tip, you are given the opportunity to add 10%, 15%, 20% or a custom dollar amount. The tip screen will pop up once your delivery is complete.
Can I tip my Postmate with cash?
No. Tips are only accepted through the app.
How do you hire your Postmates?
All Postmates are thoroughly vetted, including a background check, in-person interview and test deliveries.
Can I apply to become a Postmate?
Yes, we would love that! You can submit a Postmate application here: postmates.com/apply
What if my delivery takes longer than 1 hour?
If your delivery takes longer than 1 hour, we will e-mail or call you to follow-up. If it's late due to our own error, we may refund the delivery cost.
Can I send items to someone in a different city from where I am located?
Yes! You can request delivery in another city by ordering on Postmates Web. When you visit postmates.com, be sure to enter the address of where you'd like the items to be delivered. This way, the site will load merchants in that city, and you can then get items delivered to a friend, coworker or loved one across the country in under an hour.
Can I get items from Craigslist delivered?
We can only deliver a purchase from Craigslist if you have already paid the seller or if the person you are purchasing from will accept a credit card. We will not pay cash for an item off Craigslist and we cannot pick up cash from you and then retrieve the item.
Still need help or have questions about your order?
Please send a note to [email protected] and we'll get back to you shortly!